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Project Management Institute

Supervisory Solutions Training

This 6-Day program is a hands-on development curriculum for people who produce results through others: Supervisors, Managers and Project Managers. It deals with the entire spectrum of soft skills required to facilitate results effectively, efficiently and successfully.

The focus of this program is taking the competencies necessary to effectively produce results through others and learn to create them in a highly sustainable, results focused environment. This program will not only assist you in learning to deal with the most difficult performance issues, but it also looks at helping your team to go from their current level of performance, no matter how good that is, to the next level.


Six Day Workshop (3 2-Day or 2 3-day)

How You Will Benefit

  • Reviewing the principles of supervision into the 21st Century you will be introduced to the science and the art of working through others
  • Identifying the critical variables that affect the practice of overseeing others and we explore the optimum answers to the problems that plagues you in this role
  • Building a profile of one’s own current strengths and weaknesses in this role
  • Ensuring knowledge transfer to the workplace through the use of the Plan of Action

You Will Learn

There are 15 separate modules that come together as the basis of the knowledge and skills each person who works with and through others should possess as well as a number of sub themes:

Organizational Savvy                 Change

Understanding Your Role          Delegation

Personality Types                       Motivation

Team Building                              Coaching

Communication                            Negotiation

Leadership                                    Conflict Management

Performance Management         Decision Making

Plan of Action

Course Outline

Organizational Savvy - how things get done where we work is typically based on formal and inform power structures and knowing how to influence the people and the structures. Identify the elements that would traditionally be known as the political power structure: Authority, Power and Influence

  • Review the impact of an imbalance in any one of these elements and how to rectify it when possible
  • Address how to increase one’s own power base in order to be more effective
  • Get a primer on networking
  • Learn to deal constructively with roadblocks and people who might oppose the plan

Understanding Your Role - Over time our expectations of the role of someone who oversees others and how we define success have changed. 

  • Establish a common understanding of what the job entails
  • Distinguish supervisory functions from the technical and leadership parts of the job
  • Address the issue of results versus style
  • Identify the keys to supervisory success
  • Review what the experts suggest will be the place of this skill set into the future

Personality - The foundations of how we work and how we get others to perform is rooted in Personality

  • Overview  personality types
  • Learn your personal strengths and preferences
  • Discover areas for development
  • Understand the team member’s, Boss’, and peers’ personal styles
  • Apply types thinking to the workplace communication, delegation, motivation and more

Team Building - Having individuals reporting to you should be preceded by reflection as to whether a group or team is required and setting the environment for working effectively.

  • Explore why team building is necessary and beneficial
  • Review the stages of team development and the barriers to high performance
  • Explore how to get a team from one level of development to the next
  • Learn to put into place the foundations for a healthy team
  • Diagnose the health of your team and plan for your own team’s development

Communication - Our main tool when working with others is effective Communication – the right medium, the right message, to all the salient audiences.  From the written message to the blog, email to wiki, we explore 21st Century cutting edge application of tools to your work where skills like Active Listening and Feedback will be applied.

  • Identify the elements of communication and how to use them effectively
  • Create an environment where the message is likely to get across
  • Practice your active listening, feedback techniques, and techniques for group communication
  • Learn to communicate assertively and say ‘no’ without creating rifts
  • Practice for a number of difficult conversations

Leadership - is about making it likely that the people whose support you need will follow the direction and pace you set. 

  • Review leadership for today’s work environment with its 4 different generation to manage
  • Measure your leadership against the 6 leadership styles
  • Address how leadership styles can be functional in certain situations and the same sylte can be dysfunctional in others
  • Explore how to build certain dimensions of your leadership
  • Identify how to increase the positive reaction of our team to our leadership

Performance Management - the process of managing the gap between the goals we and our team must reach and actual results along the way. 

  • Set a climate that is likely to produce performance
  • Explore the Employee Performance Management Guidelines
  • Understand why people don’t do what they are supposed to
  • Explore how your style might contribute to poor performance
  • Analyze some key performance problems and identify their solutions

Change - embrace change, your livelihood may depend on it but be aware, uncontrolled change is chaos.  Change management is the controlled implementation of desired modifications.

  • Establish the parameters for implementing successful change
  • Explore individual and team responses to change
  • Guard against change burnout
  • Identify the factors that make us uncomfortable with change
  • Manage individuals at different places in the change process

Delegation - we transfer authority and responsibility for the completion of specific activities each time we delegate yet we remaining accountable for the outcome.  Here we explore how this is best done while avoiding abdication and micromanagement.

  • Evaluate your delegation habits and the impact they have on our work and our team’s results
  • Explore delegation that is set up with the greatest chance of success
  • Turn delegation into action and results through clear objectives, work plans and tracking
  • Develop strategies for preventing, circumventing and addressing delegation pitfalls
  • Experiment with delegation

Motivation - activate behaviour and orients it. Yours and theirs

  • Explore three theories of motivation
  • Evaluate your key motivators
  • Itemize the rewards that we can use with our own team
  • Address possible scenarios for use in the workplace
  • Deal with typical demotivators

Teach/Mentor/Coach - The Coaching Continuum - our role as developers of people makes it essential to understand which techniques we use when and how to do each.

  • Understand your role in the development process
  • Review the tools and techniques of Training-Mentoring-Coaching
  • Explore the elements that create a learning environment and an open learner
  • Identifying/overcoming barriers to effective coaching
  • Experiment with coaching agreements

Negotiation - coming to an agreement where we are pleased with the results, and so are the other parties, helps to ensure that the working relationship stays productive.  How to make that happen is addressed here.

  • Identify the distinctions and advantages of Principled  versus Position negotiations
  • Overcome the reluctance to negotiate
  • Learn to prepare for a negotiation
  • Know how and when to make concessions
  • Experiment with diffusing emotional situation during negotiating

Conflict - In the midst of challenging people to be increasingly effective we walk the line between creative tension and Conflict.

  • Review the sources of conflict
  • Experiment with converting the negative conflict to positive
  • Identify your own conflict management style
  • Discuss dealing with extreme personality types
  • Address the use of conflict resolution techniques

Decision Making & Problem Solving - the right decision is not always an easy decision.  Following the prescribed steps can help the quality of our decisions and improve the likelihood that they will get implemented.

  • Explore the parameters for making a decision alone or with your team
  • Review how to create and maintain consensus
  • Address how to introduce out of the box thinking
  • Avoid roadblocks and typical Problem Solving mistakes

Plan of Action - Turning these concepts introduced in each of the 14 modules into skills requires action.  Our Plan of Action is where we assess, reflect, and prioritize those tools/techniques that we wish to integrate into our skill set and ensure that they transfer to the work environment.

Professional Recognition

42 Professional Development Units (PDU) recognized by PMI - Project Management Institute. The PDUs can be used towards gaining and/or maintaining the designations of PMP® (Project Management Professional), CAPM® (Certified Associate Project Manager), or PgPM® (Program Management Professional).

Who Should Attend

If you want a real-world approach, fundamental skills required for successfully working with and through others, this is for you. This program is designed to help enhance Knowledge Transfer and have you benefit from the applied understanding of the skills necessary to work effectively with others.

What You Will Receive

1.      A soundly researched, unabridged workbook including: Helpful recaps, Worksheets, Templates, Self-assessments, Checklists and a Personal Development Plans. 

2.      42 Professional Development Units recognized by the Project Management Institute

3.      Certificate of attendance

Training Options and Costs

Customized or Adapted Options

  • You may choose to have us bring our training right to your door. Click here to ask us how
  • For training tailored to your business and corporate culture that uses your own real world examples, click here to ask us how.
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